What Is Premier Support?

At a Glance

Premier Support is concierge-level assistance for organizations looking for assistance from UserTesting to enhance how they collect insights from their customers. If your subscription includes Premier Support, you have access via chat and a phone line to our veteran product and technical-support teams.

 

Expanded Support Hours

Wherever your team is located, we're here for you. Twenty-four hours a day, five days a week the Premier Support team promises you a speedy response to your technical and product support inquiries!

Have a quick question? Access our in-dashboard chat feature by clicking the question mark icon on the left-hand side of the platform page:

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In addition to promptly responding to your support needs, the chat feature connects users to Premier Support value add-ons such as Power Sessions.

Power Sessions

As a Premier Support subscriber, you’ll have access to an unlimited number of 30-minute Power Sessions with our Professional Services research team. These sessions provide several ways to help you to better understand industry best practices and to realize your testing goals:

  • Test plan reviews
  • Tips for effective analysis
  • Strategic guidance
  • Advanced recruitment tips
  • Roadmapping

Review our Knowledgebase article on Power Sessions, which addresses key topics that you and a researcher can discuss during the sessions.  

What else?

As a valued UserTesting customer, you have access to a wealth of resources. Whether you need to get a new teammate up to speed, or you're a seasoned professional, we can help. Check out all the content in our Knowledgebase, browse UserTesting University courses, find an event on our calendar of Live Training, and engage with our customer CommUnity.

If you'd like to add Premier Support to your current subscription, please contact your Customer Success Manager or Support for further information. 

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