What is Premier Support?

Premier Support is concierge-level assistance for organizations that care deeply about customer experience. If your subscription includes Premier Support, you have on-demand access to our veteran product and technical support teams via chat, and a dedicated phone line.

Test Plan Reviews

Our dedicated team of researchers would be delighted to review your test plan before you launch a new study. We'll ensure you're uncovering the human insights you need, while meeting established industry best practices.

Power Sessions

One-on-one consultations with subject matter experts to provide guidance on choosing the best research methodology and study structure to meet your needs. Get access to the dedicated scheduling link through the chat tool from your dashboard.

Expanded Support Hours

Wherever your team is located, we're here for you. Twenty-four hours a day, five days a week the Premier Support team promises you a speedy response to your technical and product support inquiries!

Have a quick question? Access the chat feature by clicking the question mark icon on the side of your browser page when you're logged in to your dashboard.


What else?

As a valued UserTesting customer, you have access to a wealth of resources. Whether you need to get a new teammate up to speed, or you're a seasoned professional, we can help. Check out our Knowledgebase, UserTesting University courses, calendar of live training, and our customer CommUnity.

If you'd like to add Premier Support to your current subscription, please contact your Customer Success Manager for further information. 

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