How should I use Premier Support?

Premier Support is concierge-level assistance for organizations that care about customer experience. If your subscription includes Premier Support, you have on-demand access to our veteran product and technical support teams via chat, or a dedicated phone line. 

 

Test Plan Reviews

Our dedicated team of researchers would be delighted to review your test plan before you launch a new study. We'll ensure you're uncovering the human insights you need, while meeting established industry best practices.

Power Sessions

One-on-one consultations with subject matter experts to provide guidance on choosing the best research methodology and study structure to meet your needs.

Platform Training

The best way to bring new team members up to speed. You can schedule one platform walkthrough per month to explore new features, or help new team members explore UserTesting. 

 

If you'd like to add Premier Support to your current subscription, please contact your Customer Success Manager for further information. 

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