How Can I Provide Feedback About UserTesting?

At a Glance

Give feedback to UserTesting via the help chat feature on the UserTesting Dashboard.

We're eager to hear your thoughts on UserTesting! Whether you have feedback, suggestions, or want to share a great experience you've had recently, we're all ears.

How do I submit feedback to UserTesting?

On your Dashboard, you'll see a "?" symbol. Clicking that button will open the Chat dialogue box. To exit out of the Chat, click the "X" symbol. 

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The chat feature will give you several options to choose from. Select the Share Feedback button and submit your feedback via the link provided. After submitting, your feedback will be reviewed by our Product and Support teams! 

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If you need assistance with your UserTesting account, you can always reach out directly to the Support team via this form

Please provide any feedback you have on this article. Your feedback will be used to improve the article, and when you submit your survey you'll be entered into a drawing for a $50 Amazon gift card. This survey should take 5 minutes to complete. Article evaluations will remain completely confidential.

 

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