How Do I Cancel a Pending Test Session?

At a Glance

If you've requested too many sessions, or your research needs have changed, you can cancel pending test sessions from your dashboard. Once a session has been completed, only the Support team can cancel or replace completed sessions.

 

Cancel a Pending Session

First, click on the title of the test to enter the single-test view. You'll see a list of the Pending sessions, with a checkbox. You can select one or more sessions. 

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Once you've selected one or more sessions to cancel, you'll see a new menu with the option to Select all pending.

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When you've selected the desired number of sessions, click on Actions button and select Cancel sessions

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Can I Add Sessions Back to the Test?

If you've accidentally deleted too many sessions, you can add more contributors to the test. 

Open the Options menu and select Add more contributors.

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Is your session On Hold? Learn more in our Knowledgebase article

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