How Do I Cancel a Pending Test Session?

At a Glance

If you've requested too many sessions, or your research needs have changed, you can cancel pending test sessions from your dashboard. 

 

Cancel a Pending Session

First, click on the title of the test to enter the single-test view. You'll see a list of the Pending sessions, with a checkbox. You can select one or more sessions. 

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Once you've selected one or more sessions to cancel, you'll see a new menu with the option to Select all pending.

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When you've selected the desired number of sessions, click on Actions button and select Cancel sessions

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You can also cancel all pending sessions by selecting this option from the Actions dropdown menu.

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When you cancel a pending session, you'll be prompted to state the reason why:

  • Editing the test plan
  • Editing the audience, screener, or demographics
  • Fixing issues with the prototype or website
  • Canceling because the session is no longer needed
  • Canceling because the specific audience is not available
  • None of the reasons listed

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Can I Add Sessions Back to the Test?

If you've accidentally deleted too many sessions, you can add more contributors to the test. 

Navigate to the test results page and select Add more sessions.

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Is your session On Hold? Learn more in our Knowledgebase article

Do you need to report a problem? Check out our guidance for resolving issues with your test.

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