How do I cancel a pending session?

If you've requested too many sessions, or your research needs have changed, you can cancel pending sessions from your dashboard.

Once a session has been completed, only the Support team can cancel or replace completed sessions.

To cancel a pending session

First, click on the title of the study to enter the single-study view. You'll see a list of the Pending sessions, with a checkbox. You can select one or more sessions. 

Once you've selected one or more sessions to cancel, you'll see a new menu with the option to Select all pending.

When you've selected the desired number of sessions, click on the "..." icon to Cancel sessions. 

Can I add sessions back to the study?

If you've accidentally deleted too many sessions, you can add more participants to the study. 

Open the Options menu and select Add more participants.

Is your session On Hold? Learn more.