Workspaces and Video Security

You can control who can see videos, clips and highlight reels using Workspaces.

Many accounts require that anyone viewing a video, clip, or highlight reel is a member of their UserTesting account and be logged in before seeing the video. This has been the default setting since August 2018 (see All Videos Private column below).

Others prefer to be able to share some videos with non-account members. For example, one might share clips or highlight reels with management and not want to require managers to have a UserTesting account (see Videos Accessible below).

Depending on how an account and workspace privacy is set, the requirements for viewing videos are different.

 

 

                               Account Level Setting

 

All Videos Private

Videos Accessible

Private Workspace

Viewer must be logged into account and must either:

  1. Be a member of the private workspace
  2. Be shared the video from the UserTesting platform

Viewer must be logged into account and must either:

  1. Be a member of the private workspace
  2. Be shared the video from the UserTesting platform.*

Open Workspace

Viewer must be logged into account and be a member of the workspace

Viewer need not be logged into UserTesting

 

The account level privacy setting can be adjusted upon request by contacting our Support Team at support@usertesting.com.

Highlight Reels are an Exception

Because clips in highlight reels are sourced from many different videos, it can contain clips originating from a mix of private and open workspaces. The platform will apply the security settings of the workspace to the highlight reel. For example, if the highlight reel is located in an open workspace, it may be viewed by anyone no matter where the clips originate.

Video_Security_in_Workspaces_Diagram-01-01.png

Notes:

*: You can grant a team member the ability to access to a specific video without giving them access to all the videos in the private workspace. To do this, use the Share → Email Video option. The user will be granted access to view the video without requiring them to be a member of the workspace.

Other Resources

Deployment / Usage Guide

Workspaces

Managing Tests in Workspaces

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