Messaging a UserTesting Participant

Additional contact with a UserTesting participant is sometimes useful to obtain clarifying information, or simply to thank them for their insight. 

From your dashboard, you can click on a UserTesting participant's username. The username must be associated with a session (including an upcoming Live Conversation) to initiate contact. 

 

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Clicking "Contact" will open a conversation with the participant. You can view their reply via the Message Center

 

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It’s a violation of the Customer Terms of Use to solicit outside work from a participant. Customers and participants should also refrain from sharing contact information (including e-mail addresses) with one another regardless of the reason. In other words, all communication between customers and participants should be kept within the provided UserTesting Message Center. We appreciate your compliance to this agreement.

 

Additional Resources

How to Use the Message Center (UserTesting University)

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