Messaging a UserTesting Contributor

 

At a Glance

This article describes how to relay information to a contributor through the Platform Dashboard and to view their reply in UserTesting Messaging Center.


Additional contact with a UserTesting contributor is sometimes useful to obtain clarifying information, or simply to thank them for their insight. 

From your dashboard, you can click on a UserTesting contributor's username. The username must be associated with a session (including an upcoming Live Conversation) to initiate contact. 

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Clicking "Contact" will open a conversation with the contributor. You can view their reply via the Message Center

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It’s a violation of the Customer Terms of Use for customers to communicate with UserTesting-provided contributors outside of the UserTesting Platform.  All communication between customers and contributors should be kept within the UserTesting Message Center. We appreciate your compliance.

 

Learn More

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