Approval Flow


Approval flow ensures teams are creating tests that align to best practices by requiring a review and approval before the test is launched.


Key features

Admins and Workspace Owners can assign Approval flow settings to different team members: 


  • Only Account Admins and Workspace Owners can assign or edit Approval flow settings. 
  • Team members may be assigned different Approval flow settings for each workspace they belong to. 
  • Approval flow settings can only be assigned to team members with test creation permissions: Creators or members with a light, standard, or unlimited license. 
  • Team members who cannot create tests, such as Viewers or Collaborators, or those with Collaboration-Only permission in the workspace, cannot participate in Approval flow.

Note: Depending on which subscription or edition your account has, your interface may look different than the examples shown. If you don’t see the "Approval Flow" tab as an option and you would like to enable it on your account, contact your Customer Support Manager or email Support.

How It Works 

Approval flow is a two-part process involving a team member who needs review and a reviewer. 

1. First, a team member who needs review creates a test plan and audience group, and then clicks Ready for Review. 



2. If there is at least one Reviewer in the current workspace, the creator (who needs review) can choose to notify one or more Reviewers. The Reviewer will receive an email notifying them that a draft needs review. If the creator chooses to not use the notification system, or if there are zero Reviewers in the workspace, the creator will need to notify a Reviewer outside of the platform.



3. The test plan saves as a draft, and the status shows “Submitted for review."



4. Once notified, the Reviewer will access the draft from the link in their email. The Reviewer will need to click the “Review Test” button to begin the review. This will assign them as the Reviewer on the draft. After making any necessary changes, the Reviewer clicks “Approve Test.” 

Approve_Test.pngNote: Any reviewer can assign themselves to a draft by selecting the “Review Test” button, even if another Reviewer is already in review on the draft. This feature allows you to avoid the scenario where a Reviewer is unable to complete a review of a draft they claimed, and therefore block it from moving forward in the process. Only one Reviewer can approve the draft.


5. Once approved, UserTesting automatically sends an email to the creator saying that the draft is approved and can now be launched. The draft’s approval status will also appear at the top of the launch pad.



6. The creator can now click “Launch” to launch the draft. 

Approval_Flow_07.jpgNote: If the creator modifies the draft after it’s been approved, the draft will have to be submitted for review again. There are some exceptions: the creator can change the test title or notification settings without requiring a secondary approval. Once a test has been approved and launched, more test participants can be added without requiring further approval.


Setting Up Approval Flow

Only Account Admins and Workspace Owners can assign and edit Approval flow settings. 

Edit an existing team member’s settings

1. Choose Settings from the Account menu. 

2. On the People tab, choose View Profile from the Options menu (...).
3. Click the "Approval Flow" tab, and choose the approval flow setting for each workspace the team member is in. 

Each workspace that has team members who “Need review” also needs to have at least one person designated as a Reviewer. A notification will appear if you need to assign Reviewers to a workspace.


Assign settings when adding new team members

When inviting new members with a creator role, or those with light, standard, or unlimited licenses, select an initial Approval flow setting. After the member joins, you can change the team member’s Approval flow setting for each of their workspaces.


Additional Resources

Manage your team members

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