Overview
Workspaces allow you to effectively organize and control access to your templates and tests across projects and teams.
Key Features
Workspaces enable you to:
- Assign and maintain privacy for projects or teams
- Assign permission capabilities at a per-workspace level
- Improve the organization of your templates, tests, and team members
ⓘ Note: Workspaces currently are only available to those who have a Premium, Essentials, Advanced, or Ultimate subscription plan.
Terminology
Workspace Creator: Team member who originally created a workspace. New workspaces can be created by either the UserTesting Admin or any team member who has an Unlimited license. By default, Workspace Creators are granted the highest workspace-level permission available to them, based on their license type.
Private Workspace: Designated by the Workspace Creator or Workspace Owner, a Private Workspace indicates that team members must be invited to join the workspace. Once formed, tests, clips, and highlight reels are only available to view by team members who are a part of that Private Workspace.
Open Workspace: Designated by the Workspace Creator or Workspace owner, an Open Workspace is accessible and available to join by any team member on the account. Team members who join will be automatically granted the permission level of “Collaboration Only.”
General Workspace: The default workspace when no additional workspaces have been created. All team members will be automatically added to this workspace. Tests ordered prior to new workspaces being created will live here.
Workspace Owner: A team member assigned to a specific workspace who has permissions to add and remove other members on that workspace, and also assign permission levels on that workspace.
Collaboration Only: A workspace-level permission. Team members with this permission can view and analyze videos. They cannot create drafts nor launch tests.
All Permissions: A workspace-level permission. Team members with this permission can edit and launch tests, in addition to viewing and analyzing videos.
How it works
Workspace Creators (UserTesting Admins and Unlimited licensed users) can create new workspaces by accessing the Manage Workspaces page or by using the Workspace Switcher on the main dashboard.
Select Create Workspace. 
Name your workspace.
Workspaces are set as open or private:
UserTesting Admins or Workspace Owners invite team members to workspaces. First, find the workspace to which you want to invite new team members. Go to your dashboard and select Workspaces from the drop-down menu to the far right.
You’re taken to the Manage Workspaces section, which lists all the workspaces under this account.
For the workspace you (as the admin or workspace owner) wish to update, click the ellipsis (three dots) button to the right. Select Add team members from the drop-down.
Type in the email address of the team member you wish to add to the workspace. Clicking Add Member automatically sends the member an invitation to join.
How to assign workspace permissions
All new members are by default assigned “Collaboration only” status. This status limits the member’s capabilities so that they are not allowed to create, review, or launch tests in this Workspace. The account admin or workspace owner can set permissions for that new member (or change the permissions of existing members).
To set or change workspace permissions, go to the Manage Workspaces section, click the drop-down next to text indicating the number of members. All the members of the workspace will display.
Clicking the drop-down beneath a member’s name and selecting the All permissions option will allow that member to create, review, and launch tests.
NOTE: For the All permissions option to be available at the workspace level, the user must have account-level permissions to create tests. To check this, go to the Settings area and, from the People tab, review the account permissions for the member (Account Admins can change these permissions).
Keep in mind:
New tests and highlight reels are automatically assigned to the current workspace.
When inviting a new team member from Manage People, you have the option to specify which workspace they first see upon signing in. Team members will always be invited to the General workspace, to ensure that they have a space to work from in the event that the other workspaces they’re members of are archived or deleted.
If you have a Premium or Ultimate subscription, you can save audience, test plan, and screener question templates to specific workspaces. View Template Access Control for more information.
Other Resources