We understand that there can be a value in testing with new audiences. Fresh Eyes is an account setting that allows you to prevent repeat participants from completing more than one of your studies in a given time frame. By default, Fresh Eyes is enabled on all accounts at the 360 day interval, but it can be adjusted or turned off completely.
You may request that a participant only be eligible to complete one of your tests in a given time frame: 30, 90, 180, 270, 360 days - or indefinitely ("never").
It's possible to enable Fresh Eyes at the account level or the member level.
Account level: participants will only be able to complete one test created by any members of your team within the specified time frame.
Member level - participants won’t be able to complete another test created by same team member, but can still take studies created by other team members.
Please note that the introduction of Fresh Eyes may affect how quickly we are able to fill your tests. As you increase the Fresh Eyes interval, you are reducing the pool of available test participants. If you have stringent demographic filters or screeners, this may not be ideal.
If you'd like to adjust your Fresh Eyes settings, simply reach out to the Support team to do so.