Fresh Eyes and Test Filters

At a Glance

Fresh Eyes is a default account setting for the UserTesting Contributor Network that prevents repeat contributors from completing more than one of your tests (on the account level) in a given time frame. Test filters allow you to override this setting at the test level. 


Click on the following header titles to skip to that section of the article:

Use Cases

Controlling the testing frequency of your contributors is very important for several reasons.

  • You may have a large pool of potential test contributors, so you may want to prevent people from taking more than one of your tests—keeping feedback ‘fresh.’
  • You may only have access to a small group of contributors, so allowing people to take your tests more frequently is vital to receiving feedback. 

Fresh Eyes

By default, Fresh Eyes is enabled on all accounts for the UserTesting Contributor Network at a 360-day interval, but it can be adjusted or turned off completely. It's possible to enable Fresh Eyes at the account level or the member level. Test filters override your Fresh Eyes settings. 

Account-level: Contributors will only be able to complete one test created by any members of your team within the specified time frame.

Member-level: Contributors won’t be able to complete another test created by the same team member, but can still take studies created by other team members.

To adjust the account level Fresh Eyes settings, contact the Support team.


Test Filters 

Easily manage the testing frequency of your contributors for each test with test filters.  

For Favorite contributors and Custom Network, we have no default account setting for testing frequency. Test filters allow you to set your own testing frequency parameters for contributors at the test level. 

Select Test Frequency from the list of demographic filters on the audience selection page. Adjust the number of days since last completed a test on this account. 


And you also have the option to just exclude contributors that took a specific test. Select Exclude contributors from prior studies to exclude contributors from any of the previous 10 studies.


Test filters must be applied while creating your audience and cannot be edited after your test is launched.

Please note that the test filters can impact how quickly your tests are able to fill. As you increase the study frequency interval, you are reducing the pool of available test contributors. If you have stringent demographic filters or screeners, you may want to decrease the interval. 


Learn More

Need more information? Read these related articles.

Want to learn more about this topic? Check out our University courses.

Was this article helpful?
23 out of 26 found this helpful