At a Glance
Fresh Eyes is a default account setting for the UserTesting Contributor Network that prevents repeat contributors from completing more than one of your tests (on the account level) in a given time frame. It is not a feature you can set on your own. Fresh eyes only apply when testing with contributors from the UT contributor network. Test filters allow you to override this setting at the test level.
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Controlling the testing frequency of your contributors is very important for several reasons.
- You may have a large pool of potential test contributors, so you may want to prevent people from taking more than one of your tests—keeping feedback "fresh."
- You may only have access to a small group of contributors, so allowing people to take your tests more frequently is vital to receiving feedback.
By default, Fresh Eyes is enabled on all accounts for the UserTesting Contributor Network at a 360-day interval, but it can be adjusted or turned off completely. It's possible to enable Fresh Eyes at the account level or the member level. Test filters override your Fresh Eyes settings at the test level.
Account-level: Contributors will only be able to complete one test created by your team members within the specified time frame.
Member-level: Contributors won’t be able to complete another test created by the same team member, but they can still take tests created by other team members.
To adjust the account level Fresh Eyes settings, contact the Support team.
Easily manage the testing frequency of your contributors for each test with test filters.
Test filters allow you to set your own testing frequency parameters for contributors at the test level. (For Favorite contributors and Custom Network, we have no default account setting for testing frequency.)
Select Test Frequency from the demographic filters on the audience selection page. Adjust the number of days since last completed a test on this account.
And you also have the option to just exclude contributors that took a specific test. Select Exclude contributors from prior studies to exclude contributors from any of the previous ten studies.
Fresh eyes do not apply when launching a test to Favorites Networks or Custom Networks, so if you want to limit contributors who have tested before you will need to use the filters
(Note that this most-recent exclusion does not cut across contributor networks: UserTesting Contributor Network members pulled from the 10 most recent tests using that Network will be barred from the next test involving Contributor Network members; contributors to the 10 most recent Custom Network tests will be excluded from the next test using the Custom Network.)
Test filters must be applied while creating your audience and cannot be edited after launching your test.
Please note that the test filters can impact how quickly your tests can fill. As you increase the study frequency interval, you reduce the pool of available test contributors. If you have stringent demographic filters or screeners, you may want to decrease the interval.
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