Previewing a test will give you a full testing experience from the user’s perspective. Doing so will give you a better idea of how your task instructions will appear for the testing participants. In order to launch a preview, you’ll be prompted to install the UserTesting screen recorder. Below are the answers to some common preview-related questions.
Q: Do I need to preview a test before launching it?
No, you don't. We even find that some corporate firewall settings block your ability to preview a test. If your work network doesn’t allow you to install such software, please feel free to use the old Preview Test feature, or launch a pilot test (1 user) and review the video before launching more.
Q: Does "Preview Test" work for mobile tests?
At this time, we're unable to provide a preview functionality for mobile tests.
Q: I'm having trouble launching the preview.
We find most preview-related errors are due to corporate network restrictions. We suggest trying to launch your preview from a guest wifi network, if available, or speaking to your IT department and asking them to whitelist the following domains:
Additionally, you should whitelist the IPs from Fastly. Fastly is the CDN we use.
Q: Is it recording anything?
No. Please rest assured that it doesn’t record anything from your computer and you don’t need to have a microphone for it to work.