Our system automatically puts unfilled sessions on hold if two or more contributors have reported a similar problem while taking the test. To view the contributor's reported issue, please click on Problem.
If the issue is on the contributor's end, please feel free to click on Resume Testing to put this test back into the queue.
Alternatively, you may see the error message On hold. When a test is on hold, you can edit your test plan as needed to resolve issues. Once you've made any necessary changes, you can ask the Support team to restart the test for you.
Note: You have the option to cancel your Pending sessions. You can do so from your dashboard.