Our system automatically puts unfilled sessions on hold if two or more users have reported a similar problem while taking the test. To view the user’s reported issue, please click on “Problem".
If the issue is on the user’s end, please feel free to click on “Resume Testing” to put this test back into queue.
Alternatively, you may see the error message “On hold". When a test is on hold, you can edit your test plan as needed to resolve issues. Once you've made any necessary changes, you can ask the Support team to restart the test for you.
Note: You have the option to cancel your Pending sessions. You can do so from your dashboard.