Each test concludes with four written questions to be answered by the UserTesting participant. Since the participant has already stopped the recording by the time they answer these questions, you won't see this portion in your session video.
While we provide four default questions, you can edit them as needed, or delete the text entirely to skip this portion of the test. The answers will be available from the video player and the dashboard via the "Answers" button.
The fourth and final question calculates a Net Promoter Score (NPS) which you will find in your Metrics section. The NPS is calculated by subtracting the number of "detractors" (ratings of 6 or less) from the total number of "promoters" (ratings of 9 or 10). The difference is multiplied by 100 to obtain a percentage. "Passive" votes (7 or 8) are not factored in.