What Are the Different UserTesting Plans, Subscriptions, and Licenses?

Overview

There are many different types of UserTesting plans, and the features a user can access depend on the model, subscription, and license that the user has been assigned. Below is a quick summary of the different models, subscriptions, and licenses in UserTesting plans.

Flexible Usage-Based Model

If you manage Session Units, your account is on the flexible usage-based model. There are three different subscription types:

  • Essentials
  • Advanced
  • Ultimate

For a list of features available on each subscription, visit this summary page. For each subscription, you have the following licenses/roles:

  • Creator
  • Viewer
  • Account Admin

If you are looking for more information about managing your account, read our article on “Guidance for Admins on the Flexible Usage-Based Plan.”

Seat-Based Model

If your user types are Unlimited, Standard, Light, and Collaborator, your account is on the seat-based model. There are three different subscription plans: 

For each subscription type, you have the following licenses/roles:

  • Unlimited
  • Standard and Light
  • Collaborator
  • Admin

For more information about managing this account type, read our article on “Guidance for Admins on the Seat-Based Model."

If you have questions about your plan, contact Support or talk to your Customer Success Manager.

Additional Resources

UserTesting Resources: Getting Started

Quick Start with UserTesting (University course)

Switching Profiles in the Platform

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