What Are the Different UserTesting Plans, Subscriptions, and Licenses?

At a Glance

There are many different types of UserTesting subscriptions, and the features a user can access depend on the plan and license that the user has been assigned. Below is a quick summary of the different plans, subscriptions, and licenses at UserTesting.

 

Flex Plan

If you manage Session Units, your account is on the Flex plan. There are three different subscription types:

  • Essentials
  • Advanced
  • Ultimate

For a list of features available on each subscription, visit this summary page. For each subscription, you have the following licenses/roles:

  • Creator
  • Viewer
  • Account Admin

If you are looking for more information about managing your account, read our article on “Guidance for Admins on the Flex Plan.”

Seat-Based Plan

If your user types are Unlimited, Standard, Light, and Collaborator, your account is on the Seat-based plan. There are three different subscription types: 

For each subscription type, you have the following licenses/roles:

  • Unlimited
  • Standard and Light
  • Collaborator
  • Admin

For more information about managing this account type, read our article on “Guidance for Admins on the Seat-Based Plan."

If you have questions about your plan, contact Support or talk to your Customer Success Manager.

 

Learn More

Need more information? Read these related articles.

Want to learn more about this topic? Check out our University courses.

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