Starting in 2018, any new UserTesting account includes several different types of seats. The features a user can access depend on the seat that user has been assigned to.
This document describes the seat types and how they’re allocated, and answers some common questions about them.
There are three types of seat in a UserTesting account:
Power Seat: This seat does not have a limit on the number of studies it can launch. It’s designed for power users and full-time researchers.
Standard Seat: Has the capability to create and launch a limited number of UserTesting studies every three months. This seat is intended for users who need to test only intermittently.
Collaborator Seat: Designed for people who need to view studies and share insights from them, but who don’t create studies. Someone with a Collaborator seat can review study plans and create clips and highlight reels, but cannot create or launch studies.
Seats are allocated by the System Admin, a user who’s designated by the customer. The System Admin has access to an online dashboard that can be used to add and remove users, and assign roles and seats within the company’s UserTesting account. The System Admin role can be assigned to a user who has any type of seat.
Once I’ve used up the three month study allocation in a Standard seat, can I still create new studies or drafts of them?
Standard seats are designed for people with sporadic testing needs, so if you use up the allocation, you can’t create more studies (or drafts of them) until the next three month period begins.
If that happens, can I still access studies?
Yes, a Standard seat works like a Collaborator seat if the three month allocation of studies has been used up. So you can review study plans and watch and edit videos.
When does the study limit reset?
Study limits are reset every three months, starting from the subscription start date (not the beginning of the calendar year).
If I am assigned to a new seat, do I still have access to the studies I created in the old seat?