As of 2018, any new UserTesting account includes several different types of licenses. The features a user can access depend on the license that user has been assigned.
This document describes the types, how they’re allocated, and answers some common questions about them.
There are three types of licensed users on a UserTesting account:
Creator: Users on the account who have the ability to create and launch tests, and view test session results.
Viewer: Designed for people who need to view tests and share insights from them, but who don’t create tests. Someone with a Viewer license can review test plans and create clips and highlight reels, but cannot create or launch tests.
Account Admin: An account owner with admin privileges who is either a Creator or Viewer. Admins are able to set permissions for users across the features they have access to in their accounts.
Licenses are allocated by the UserTesting Admin, a user who’s designated by the customer. The UserTesting Admin has access to an online dashboard that can be used to add and remove users and assign licensed within the company’s UserTesting account. The UserTesting Admin role can be assigned to a user who has any type of license. Only Admins can remove users.
You can find additional information about how to assign these licenses here.