Starting in 2018, any new UserTesting account includes several different types of licenses. The features a user can access depend on the license that user has been assigned.
This document describes the types and how they’re allocated, and answers some common questions about them.
There are three types of licensed users on a UserTesting account:
Unlimited: Does not have a limit on the number of studies it can launch. It’s designed for power users, full-time researchers, and those who consistently want feedback from customers.
Standard: Has the capability to create and launch a limited number of UserTesting studies every year. This seat is intended for users who need to test only intermittently.
Collaborator: Designed for people who need to view studies and share insights from them, but who don’t create studies. Someone with a Collaborator license can review study plans and create clips and highlight reels, but cannot create or launch studies.
Licenses are allocated by the UserTesting Admin, a user who’s designated by the customer. The UserTesting Admin has access to an online dashboard that can be used to add and remove users, and assign licensed within the company’s UserTesting account. The UserTesting Admin role can be assigned to a user who has any type of seat. Only Admins can remove users.
You can find additional information about how to assign these licenses here.