Single Sign-On is only available with certain subscription plans. If you'd like more information about enabling this for your account, please contact your Customer Success Manager for details.
Please note that we will be changing SSO providers soon. We will provide updated instructions when they are available.
How do I set up SSO for my domain?
- Send email@example.com an email message with the subject “SSO Request.” The body of the message should include:
- The domain name for which you want SSO enabled
- A single XML file using:
- UserTesting ACS url: https://www.usertesting.com/users/saml/auth
- UserTesting Entity ID: https://www.usertesting.com
Be sure the file includes:
- Identity provider entity id (IDP Entity ID)
- Identity provider SSO callback url (IDP SSO Target URL)
- IDP certificate
- Name ID format: EmailAddress
Please note, once SSO is enabled, everyone using UserTesting with that email domain will need to sign in through SSO (in other words, if the domain is "company.com," everyone with an @company.com address would have to sign in with SSO from then on).
Can we designate multiple email domains?
We support multiple domains. Simply provide us with the xml files and domains and we’ll set it up.
Is UserTesting expecting username to be sent as email address? If so, should the Name ID format be explicitly specified as email, or is the standard Unspecified format expected?
Yes, we are expecting username to be sent as an email address. The Name ID format should be specified as "EmailAddress".
Are there any additional attribute statements or settings (RelayState/Response/Assertion Signature/etc) you require or that contain non-standard values?
No. We don’t require any non-standard values.
Can I use SSO to add a new team member to UserTesting?
To add new users to your UserTesting account, enter their email from the “Manage Team” page.
Here’s more information. The new user will receive an email with a link to create their profile and set a password (useful if SSO is disabled). They will then be able to sign on with SSO.
Learn more about how to assign roles on the new UserTesting plans here.
What’s UserTesting’s ACS URL and Audience/Entity ID?
ACS url: https://www.usertesting.com/users/saml/auth
Audience/Entity ID: https://www.usertesting.com
Where do I send the XML file and domain?
Send it to firstname.lastname@example.org.
How can I get access to SSO?
SSO is available in the Premium package. Contact your Customer Success Manager for more information.
How do I turn off SSO?
Contact email@example.com or give us a call at 800-903-9493.