Navigation task in UserTesting (beta)

This article applies to: UserTesting 

On this page:

• What is a navigation task?
• Set up a navigation task

What is a navigation task?

• Navigation Task allows you to test metrics such as usability and findability with participants in a URL based experience.
• Navigation Task exists within the Interaction Test type enabling you to watch back video recordings of how participants are interacting within that experience.
• Each Navigation task includes a starting URL, clear task instructions for participants, and the option to add a success URL for precise performance tracking.

Set up a navigation task

1. Choose Create test in the platform, then Interaction test.
   
   
   
   
   
2. Select Add questions, then choose Navigation Task in the panel that opens up.
   
   
   
   
   

3. In the starting URL box, define the URL participants need to start at to complete the task defined in the task instructions. The starting URL will open automatically when participants begin this portion of the study. 
   
   
   
   

4. Within each task, create a scenario so contributors can interact with your prototype, site, or app in context. If contributors are using a prototype, let them know that not everything will be clickable. Provide clear end-points for the task so contributors know when to move on. For example:
   
   “The following is a prototype – keep in mind not everything will be clickable. Imagine you are interested in understanding your options for a subscription plan. Show us how you would decide between the subscription plans. STOP before enrolling and move on to the next task.”
   
   
   
5. If you wish, add the Success URL that contributors need to land on to complete the task successfully. Consider using “Contains” versus “Exact match.” Contributors can land on the success page and if there is a slight difference in the URL, UserTesting won’t recognize the contributor as successful.
   
   Click to define a success URL.
   
   
   
   
6. Add follow-up questions so you can assess other metrics for the Navigation Task. Some examples are adding questions that provide insights into the task's ease of use and ask contributors why they rated the task easy or difficult for more insights.
   
   

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