My camera is not working

Depending on if you are using a desktop or a laptop, there might be different reasons why your camera is not working.


Desktops or laptops

1. Check if the camera is blocked in the OS.


  1. Go to System preferencesSecurity & Privacy > Privacy > Camera.
  2. Select the checkbox next to Google Chrome.
  3. Restart your browser for the changes to take effect.

Windows 10

  1. Within the search bar next to the windows menu icon at the bottom left, look for Settings.
  2. Within Settings, look for camera privacy settings.
  3. Under Allow apps to access your camera, the toggle must be on.
  4. Under Allow desktop apps to access your camera, the toggle next to Chrome must be on.

2. Check if the camera is blocked in Chrome.

  1. Paste chrome://settings/content/camera within the Chrome address bar and hit Enter.
  2. If UserZoom is under the blocked sites, remove it from there.
  3. If after making this change Chrome still says that your microphone is blocked, go to chrome://policy/ and check if there could be a policy applied by your administrator that could be affecting. If so, you will need help from your IT Support.

3. Confirm that your camera works.


You can use the pre-installed Photo Booth app.

Windows 10

You can use the pre-installed Camera app.

4.Make sure the camera is not being used by any other software during the session.

If none of the above steps solves the issue, restarting your computer might help.

Mobile devices

1. Make sure that the Validately app can access your camera


  1. Go to Settings > Privacy.
  2. Look for the Validately app and enable camera access for it.


  1. Go to your Settings app.
  2. Within the search, look for permissions.
  3. Choose Camera.
  4. Look for the Validately app and enable camera access for it.

2. Use your device's camera app to make sure that you camera works.


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