At a GlanceIn certain situations (most frequently when previewing a test), a customer’s corporate network can prevent users from accessing UserTesting domains. Adding certain domains to an Allow list (sometimes called a "Whitelist") can overcome this issue. |
We find that some access issues, including most preview-related errors, are due to corporate network restrictions. We suggest speaking to your IT department and asking them to add the following domains to an Allow list:
- *.usertesting.com:443
- ut-videos-secure.s3-us-west-1.amazonaws.com:443
- ut-videos-secure-us-east-1.s3.amazonaws.com:443
- ut-videos-secure-eu-central-1.s3-eu-central-1.amazonaws.com:443
- ut-videos-secure-ap-southeast-1.s3-ap-southeast-1.amazonaws.com:443
- ut-videos-secure-ap-southeast-2.s3-ap-southeast-2.amazonaws.com:443
- s3-us-west-1.amazonaws.com:443
- s3-us-west-2.amazonaws.com:443
- s3-eu-central-1.amazonaws.com:443
- s3-ap-southeast-1.amazonaws.com:443
- s3-ap-southeast-2.amazonaws.com:443
Additionally, add:
- The IPs from Fastly to your Allow list. Fastly is the CDN (content delivery network) that UserTesting uses.
- The IPs from Okta to your allow list. Okta is the identity/authorization provider that UserTesting uses.
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