Creating a UserTesting Account

• Creating Your Account
• Your Subscription Options
• Flex Plan
• Seat-Based Plan

Creating Your Account

If you are interested in setting up an account with UserTesting, you can request a trial to start the process.

If your team already has a subscription to UserTesting and you want access to the Platform, contact the administrator on the account to be added and assigned a seat.

Your Subscription Options

Flex Plan

If you manage Session Units, your account is on the Flex plan. There are three different subscription types:

• Essentials
• Advanced
• Ultimate

For a list of features available on each subscription, visit this summary page. For each subscription, you have the following licenses/roles:

• Creator
• Viewer
• Account Admin

Read more about the abilities of each role in our article, "Guidance for Admins on the Flex Plan."

Seat-Based Plan

Your account is on the seat-based plan if your user types are Unlimited, Standard, Light, and Collaborator. There are three different subscription types: 

• Startup 
• Professional 
• Premium 

For a list of features available on each subscription, visit this summary page. For each subscription type, you have the following licenses/roles:

• Unlimited
• Standard and Light
• Collaborator
• Admin

Note: Licenses have to be purchased on the subscription in order for them to be assigned to team members. Not all subscriptions have every subscription-seat license. 

For more information about these seat roles and licenses, read our article, "Guidance for Admins on the Seat-Based Plan."

If you have questions about your plan, contact Support or talk to your Customer Success Manager.

Please provide any feedback you have on this article. Your feedback will be used to improve the article and should take no more than 5 minutes to complete. Article evaluations will remain completely confidential unless you request a follow-up.