Seamless Recorder: FAQs

Who can use the seamless recorder?

The seamless recorder is available for Invite Network and Fuel Cycle desktop tests on Chrome, Firefox, Safari, and Edge, and for UserTesting Contributor Network and Custom Network desktop tests on Edge, Safari, and Firefox. 

What is different with the seamless recorder?

With our seamless desktop recorder, contributors start giving feedback without needing to download any software. Once a contributor qualifies to take a test, they will immediately be dropped into the test experience. To learn more, please read our help article on the seamless recorder. 

What UserTesting features are not supported with the seamless recorder?

• Mobile tests: This recorder is only for desktop tests. 
• Live Conversation: These sessions use Zoom, so Live Conversation contributors will not utilize our seamless recorder. However, they will need to join a Zoom meeting on their computer or mobile device.

What are some key use cases for the seamless recorder?

With our seamless recorder, you can:

• Capture feedback from your B2B customers: Since our recorder doesn’t require a download of any external software, targeting B2B personas within corporate firewalls is possible. 
• Intercept users for feedback in real-time: Create an Invite Network test to generate a test link. Add this link to any in-product messaging tools, live chat software, or anywhere you can embed a link. Contributors will only need to click on the link to start giving feedback—without ever leaving their browser.
• Generate team member engagement with internal testing: Quickly solicit feedback from employees and other internal audiences. The seamless recorder makes it possible to get team member feedback regardless of internal security measures.

What web browsers are compatible with the seamless recorder?

The seamless recorder for the UserTesting Contributor Network and Customer Network is supported in the following browsers:

• Safari - current version only
• Firefox - current version and the previous version
• Edge - current version and the previous version

The seamless recorder for Invite Network and Fuel Cycle is supported in the following browsers:

• Chrome - current version and the previous version
• Safari - current version only
• Firefox - current version and the previous version
• Edge - current version and the previous version

Are the videos different with the seamless recorder?

Yes, the video output will look a little different. The tests utilize a tab structure, allowing contributors one tab for the tasks and another tab for the testing asset. Testing prompts will never block testing assets. To see what this looks like, please read our help article on the seamless recorder. 

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