Data Residency and Storage

At a Glance

UserTesting customers can choose between the European Union (EU), the United States (US), and Australia or Singapore (APAC) to store their data when their account is created, allowing compliance with internal, government, and third-party regulators’ data residency requirements. 


UserTesting offers data residency options for new accounts on all editions of the flex plan. Data residency gives global organizations more control over where their data is stored. 

Customer’s Storage Choice

Primary Location

Backup Location


US West-1

US East-1


Frankfurt, Germany

Stockholm, Sweden

Asia Pacific 


Osaka, Japan

Asia Pacific

Sydney, Australia

Tokyo, Japan



What data is stored where?

A: Session data from UserTesting, including video files, audio files, transcripts, and clickstreams, are stored in the chosen data region. All other data (including test plans, written answers to questions, screener results, IPA, and APK) are stored in the US.

Where is data processed?

While we can allow customers to select which region to host their data in, this does not restrict data from being processed outside of that region. For a full list of processing locations, see the relevant affiliate or sub-processor page found here.

Will anything else change if I host my data in a new region?

No. Your teams will enjoy the same UserTesting experience and features they use today.

How UserTesting Keeps Your Data Secure

For more information on how UserTesting keeps data secure, see our information about Security.

Learn More

Need more information? Read these related articles:

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