How to Set Up Just-in-Time Provisioning (JIT Provisioning) ®


At A Glance

Just-in-Time Provisioning (JIT Provisioning) allows new users to create UserTesting accounts quickly. This feature is available to organizations that have enabled Single Sign-on.


Just-In-Time Provisioning is available on the following subscriptions:

Flex plan Seat-based plan
Essentials Startup
Advanced Professional
Ultimate Premium


On this page:


About Just-In-Time (JIT) Provisioning

Just-In-Time (JIT) Provisioning allows users within the same email domain to create UserTesting accounts quickly.  With Just-in-Time (JIT) Provisioning enabled when new users in your domain try to sign in for the first time, Viewer or Collaborator accounts will be automatically created in the General workspace for them. 

To use Just-in-Time (JIT) Provisioning, Single Sign-on (SSO) must be enabled and activated. Please see this article for more information.


Things to Note:

  • One of the advantages of JIT Provisioning is that customers can make changes to their Just-In-Time (JIT) Provisioning configurations at any time. 
  • The Security tab and Just-In-Time (JIT) Provisioning settings are only accessible by customer admins. 

How do I set up Just-In-Time (JIT) Provisioning?

1. Navigate to the part of the page where you see the initials for the account name; click here for the menu. On the drop-down menu, click Settings.




2. Under Settings, click on the Security tab. Make sure that SSO has been enabled and activated. 

If Just-In-Time (JIT) Provisioning has been made available for your account, you will see it listed in the settings. To activate it, select the toggle in the JIT Provisioning area. 

If you don't see the Just-In-Time (JIT) Provisioning option, please reach out to support to check if it can be made available for you.




3. If you need to turn off Just-In-Time (JIT) Provisioning for any reason, select the toggle in the Just-In-Time (JIT) Provisioning area.


4. Once Just-In-Time (JIT) Provisioning has been activated, new users who attempt to log in using SSO will have an account created for them.


Active Directory Support

If you use Microsoft’s Active Directory (AD) to manage your employees’ information, UserTesting’s Active Directory support allows you to centrally manage permissions and access to the UserTesting Platform. Active Directory support allows you to take advantage of your existing directory infrastructure, thereby reducing IT overhead. Your admin can set up user access permissions (admin, creator, collaborator) within Active Directory, and they will be synced to the UserTesting Platform.

Note: This capability is only available on the Ultimate edition of the Flex plan.

Here’s how to set it up:

  1. Submit a request to Support. You can also do this by selecting the "?" icon in the UserTesting Platform and choosing Chat.
    Screenshot 2023-10-10 at 2.42.36 PM.png
  2. Provide the AD Group names that you want UserTesting to map for each role (Admin, Creator, Viewer).
  3. If you have multiple accounts, UserTesting needs to know which account you want to set up Active Directory Support for.


Learn More

Need more information? Read these related articles.

Want to learn more about this topic? Check out our University course.

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