EnjoyHQ has, broadly, two types of integrations: for fetching data (written feedback and customer information) from an external service and sharing data from EnjoyHQ to a connected service (e.g. sharing a Story link to Slack or a Project status to Jira).
How to read the table?
Fetch: means that the data will be synchronized from given service and stored in EnjoyHQ automatically by our native integrations or it will allow you to import data directly from the connected service, as needed.
Share: means that a link or data from EnjoyHQ can be shared to an external service.
Upload: means uploading a single file or a set of files from a given destination and converting it into an EnjoyHQ document containing written feedback, customer profile & attributes or importing Stories & Projects.
Authentication: outlines what type of authentication details or credentials we need in order to fetch the data from a 3rd party service.
|Integration||Type||Data imported or shared||Free?||Authentication|
|API||Fetch||Both feedback and customer profiles can be imported via the API||No||API keys|
|App Store||Fetch||Written reviews and their ratings||No||None|
|AskNicely||Fetch||NPS survey answers, ratings, customer profiles||No||API keys|
|Box||Upload||Documents, spreadsheets, images, videos, audio and PDF files||Yes||OAuth 2|
|Delighted||Fetch||NPS survey answers, ratings, customer profiles||No||API Token|
|Drift||Fetch||Tickets, customer profiles||No||OAuth 2|
|Dropbox||Uploads||Documents, spreadsheets, images, videos, audio and PDF files||Yes||OAuth 2|
|Upload||Email data is imported as feedback documents||Yes||N/A|
|Google Drive||Upload||Documents, spreadsheets, images, videos, audio and PDF files||Yes||OAuth 2|
|Intercom||Fetch||Conversations, customer profiles and segments||No||OAuth 2|
|Jira||Fetch/Share||Projects can be linked to Jira issues and have their status synchronized||Yes||Jira API credentials (dedicated)|
|Jira Service Desk||Fetch||Tickets, customer profiles||No||Jira API credentials (dedicated)|
|One Drive||Upload||Documents, spreadsheets, images, videos, audio and PDF files||Yes||OAuth 2|
|Play Store||Fetch||Written reviews and their ratings||No||None|
|Promoter||Fetch||NPS survey answers, ratings, customer profiles||No||API keys|
|Salesforce||Fetch||Any object configured in the Salesforce integration can be imported as either feedback or customer profiles||No||EnjoyHQ API Token|
|Satismeter||Fetch||NPS survey answers, ratings, customer profiles||No||OAuth 2|
|Slack||Fetch/Share||Feedback can be sent through Slack to EnjoyHQ and links to EnjoyHQ documents, stories, projects, etc. Can be shared to Slack.||Yes||OAuth 2|
|Trello||Share||Links to EnjoyHQ documents, stories, projects, etc. Can be shared to Trello as comments.||Yes||OAuth 2|
|TrustPilot||Fetch||Written reviews and their ratings||No||None|
|Typeform||Fetch||Any survey can be configured to send response data as feedback or customer profiles||No||OAuth 2|
|UserTesting||Fetch||Clips from sessions stored in non-private workspaces||Yes||
|UserZoom||Fetch||Clips from sessions stored in non-private workspaces||Yes||
|Wootric||Fetch||NPS survey answers, ratings, customer profiles||No||
|Zapier||Fetch||Any data sent via Zapier trigger can be imported as feedback||Yes||
|Zendesk||Fetch||Tickets, customer profiles||No||
Email + dedicated API token
|Zoom||Fetch||Import call recordings and their transcriptions on demand||Yes||
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