My Recruit: The test participant's experience

My Recruit gives UserTesting customers the ability to create and launch a study with anyone, anytime—on demand. It gives companies the ability to get insights from unique demographics that may not be on the UserTesting panel—people that may not be familiar with user research.

In this article, we’d like to share what the experience is like for test participants recruited through My Recruit. 

Here’s what your participants will see when invited to join a study set up using My Recruit:

Step 1: The invitation

My Recruit participants will first be notified that they’ve been selected as a test participant by you. Typically this is done via email but can be shared in any way that enables you to include a link to the test (e.g. Slack, company intranet, instant messenger, etc.).

Participants will be provided with whatever information you’d like to share (a handy email template is provided for your use when you set up your test) along with a link that grants them access to the test. If you'd like to include the Terms of Use, the link can be found here.

Step 2: Installing the browser extension or mobile app

Your test participants will need to install either a Chrome browser extension for desktop* or the UserTesting mobile app for their iOS or Android device to participate in your study. After a participant clicks the link to ‘get started’ they’ll be guided through the appropriate steps.

Chrome Extension:


iOS  App:


Note: For Live Conversation sessions, My Recruit participants use Zoom and therefore do not have to download a UserTesting recorder. They will, however, need to be able to join a Zoom meeting on their computer or mobile device.

*Test participants that don’t use Chrome will still be instructed to download UserTesting’s Screen Recorder software.

Step 3: Testing tips

Before your participants begin their test, they’ll be given a few tips to help assure their test runs smoothly, including pointers on using the recorder, disabling notifications, and setting up the microphone.


Step 4: Completing the test

Once the test participant is ready, they’re free to begin sharing their insights! After they’ve completed their test they’ll be thanked for participating and notified that their test has been submitted to you.

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Watch a demo

Watch the videos below for a quick demonstration of the My Recruit test participant experience for desktop.

Need more information?

Review this training course on Using My Recruit.

For Participant Support, visit the Panel help center.

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