Support Team

Support Team

UserTesting's customer support is known as the Support Team. This dedicated team of Support Professionals is there when you need assistance with an ongoing test or an urgent issue.

Contact information

Monday - Friday (excluding major US holidays)
Phone support: 5:30 AM - 6 PM PT
Enterprise Chat 5:30 AM - 6 PM PT
All other Chat: 7:45 AM - 5:15 PM PT
support@usertesting.com
1-(800) 903-9493

Chat with Support

Our chat feature is a great way to quickly get in touch with our Support Team.

Access the chat feature by clicking the chat button on the side of your browser page, when you're logged in to your dashboard.

The Support Team is available to chat during our business hours.

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Test Plan Review Service

If you've just completed your first test plan and you'd like some feedback, our Support Team would be happy to review your draft and suggest minor improvements or tweaks. Share your draft with testplanreview@usertesting.com and you'll receive a brief, complimentary test plan review. 

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