Support Team


UserTesting's customer support is known as the Support Team. This dedicated team of Support Professionals is there when you need assistance with an ongoing test or an urgent issue. 

Contact information

Hours of operation:

Monday–Friday (excluding major US holidays)
Phone support: 5:30 am–6 pm PT
Enterprise Chat 5:30 am–6 pm PT

Send a Message to Support

1 (888) 877‒1882 

When dialing internationally, call 00 1 800 903 9493. (An alternative way to dial from the UK would be to replace the "800" with "880": 00 1 880 903 9493.)

There are no charges when dialing the 800/880 numbers.

EMEA Premier Support hours of operation

Sundays 3 pm PT–Fridays 10 pm PT

Chat with Support

Our chat feature is a great way to quickly get in touch with our Support Team.Access the chat feature by clicking the chat button on the side of your browser page when you're logged in to your dashboard.


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