When our testers initially join the UserTesting panel and each time they sign in, they accept a broad NDA from UserTesting which prohibits them from sharing information about your site or app when participating in your test.
Tester Terms & Conditions
The full Tester Terms & can be found here.
Any Proprietary Information related to Usability Testing is extremely confidential. By consenting to this Agreement, you agree to protect and to hold confidential any Proprietary Information provided, used, or arising in connection with Usability Testing. You agree that you shall not use or disclose (except as expressly authorized by this Agreement) Proprietary Information unless such Proprietary Information becomes part of the public domain. UserTesting clients are third-party beneficiaries to this Agreement, which means that they may enforce these confidentiality obligations against you directly. In some cases, UserTesting clients may also require that you sign a Non-Disclosure Agreement directly with them. Without limiting these obligations, you specifically agree to keep in absolute confidence and not to disclose or discuss with anyone, even family members:
- any information about the Usability Testing that you provide
- any information regarding any Elements which you are testing, have tested or will test, including the fact that an Element exists
- any information about any UserTesting client
Administering NDAs to Participants
You don't need to administer your own NDA for your UserTesting tests. However, you have the option to require testers to sign your company's NDA before accepting your study. NDA administration by UserTesting's Professional Services team is only offered on certain plans. Contact your Customer Success Manager to find out if this is available on your plan.
You can administer NDAs to participants with one of the following two methods:
1. Set up your own electronic signature with your company's NDA and place it within a study.
To include your own NDA, you can set up an NDA document through EchoSign, DocuSign, a Google form, or another option of your choice. Here's how to set up a link to your NDA with EchoSign. Here's a sample Google Form.
Cost and turnaround time: There is no additional administrative service cost. There is no turnaround time, as testers will begin recording as soon as they sign the NDA.
Instructions: Create a screener question that informs participants they need to sign an NDA to participate in the session, and failure to sign the NDA before proceeding in the session will result in a 1-star rating, canceled payment, and may result in removal from the panel. In the first task, include a shortened URL to your online NDA (you can use a site like bitly.com to shorten the URL). If there are multiple steps (for example, EchoSign requires email verification), follow up with a multiple choice question asking participants to confirm they've completed the second step. Adding your NDA in the tasks allows you to visually confirm their completion of the NDA. However, This process is on the honor system, and if your test materials are especially sensitive, we recommend exploring option 2.
Example: Place the NDA in a task:
2. Contact your Customer Success Manager for next steps.
If your NDA needs to be countersigned by your company, or if you'd like a chance to review the NDAs before testers begin recording, UserTesting can recruit participants to sign your NDA.
Cost and turnaround time: Research hours are used to administer NDAs to participants. Turnaround time can range from one day to several days, dependent upon participants’ availability to complete the test they've been assigned.
Instructions: Contact your UserTesting Customer Success Manager with the URL to your NDA. UserTesting will recruit the participants who will complete your NDA prior to the test. When you're ready to begin testing, UserTesting will assign your test to those specific participants.
Note: It's best to recruit a few additional users to ensure you receive enough completed tests.
Pro Tip: Some testers may choose to not sign an NDA. If this happens, you should allow them the option to decline a test if they are not comfortable signing an NDA.