UserTesting Labs

Advances in user testing technologies and strategies are happening at a breakneck pace. Every month we process over 60,000 test videos, and we’re continuously learning more about the needs of our customers and the industry. 

To continue to meet the demands of an ever-evolving industry, we’ve created UserTesting Labs. Labs is a central place to check out the improvements we’re working on and even gives you the option to participate in beta testing new features and sharing feedback on them.

How it works

You can access UserTesting Labs by logging into your account and navigating to Settings, accessible through the main user menu in the upper right corner of the dashboard.



Then, select the UserTesting Labs tab.

Once you’re on the Labs page any features that you’re eligible to try out will be listed with a brief description of the feature.

You’ll have the option to turn the feature on or off right from this page at any time.


If you try out a new feature, be sure to tell us what you think! You can contact the Support Team with any feedback.

If you decide you want to stop using a beta feature, just go back to Labs and turn the feature off. 
UserTesting Labs is completely free of charge. Beta tests that you activate affect only your personal account; no one else using the subscription will be affected. 

Let us know what you think! 

We’re committed to listening to our customers’ needs and staying ahead of industry standards. With UserTesting Labs, we’re making it easier for you to get a first look at upcoming features and enhancements and to quickly and easily let us know what you think, so we can continue helping you create great experiences for your customers.

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