Getting feedback from all your target personas is easy with UserTesting. You can add multiple fine-cut participant groups to a single study making it simple to optimize experiences for all your customers.
How it works
When in the study creation process, you can add multiple groups of participants to a single study.
Start on the first page of the order form when choosing your target audience. To add another participant group, simply click Add Another Group of Users.
For each user group, you can specify the demographics of your participants and the device you want them to use.
This will result in two specific group of users that will participate in the same study.
Adding screeners to participant groups
In addition to demographic filters, you can also add screeners to each user group.
Here is an example to illustrate the usage of screeners. A cycle shop that sells and services bicycles may want to have an inventory of products that appeal to current cyclists and potential cyclists. A single study can be set up to get feedback on their current product inventory targeting both personas.
Current cyclists would form the first participant group. Only participants that answer [yes] to the screener question ‘Do you currently own and ride a bicycle?’ will enter into this group.
The second group will be comprised of potential cyclists. Participants entering this group will need to answer two screeners questions. The first screener will only select people who don’t own or ride a bicycle. And the second screener is selecting for those who don’t own or ride a bicycle but are INTERESTED in purchasing and riding a bike in the future.
Five cyclists and five potential cyclists will then take the same test reviewing the current inventory of the bicycle shop.
For more help with writing screener questions, visit this article.