I Forgot My Password...Help!

At a Glance

Get started with your UserTesting account by logging in to your Dashboard.  If you don't recall the email address associated with your account, contact the Support team for assistance. 


Forget your password?

Step 1. Go to the Sign In page and click "Forgot your password"?


Step 2. Enter your email address and click "Reset my password."


You'll receive an email at your registered email address with instructions to update your password. 

Updating your password

If you'd like to change your password, you can do this from your Dashboard.

Step 1. Log in to access your account.

Step 2. Select Settings from the drop-down menu.


Step 3. Scroll down to Edit Password.


Note: If you have single sign-on (SSO) authentication, this "Edit password" feature will be absent from the Settings tab. If you have such authentication, go to the Security tab to activated/deactivate SSO.

Step 4. Type in your current password as verification. If you don't remember your password, see the above instructions for Forget Your Password? 

Next, enter your New Password. You'll enter it a second time for confirmation.

Step 5. Select Update to save changes.


Please provide any feedback you have on this article. Your feedback will be used to improve the article, and when you submit your survey, you'll be entered into a drawing for a $50 Amazon gift card. This survey should take five minutes to complete. Article evaluations will remain completely confidential.

Was this article helpful?
12 out of 66 found this helpful