UserTesting Resources: Getting Started

Use this list of resources to help you get started with, and get the most out of, UserTesting!

Content

• General Resources
• Planning a Test
• Recruiting Contributors
• Launching a Test
• Analyzing Results
• Conducting Research throughout the Development Cycle
• Support

General Resources

• UserTesting University - Access live training courses, on-demand courses, and Knowledgebase articles to learn how to gain valuable insights from your customers using the UserTesting Platform.
• UserTesting Knowledgebase - Your one-stop shop for quick how-to articles.
• CommUnity - Join our forums and brainstorm with other UserTesting customers.
• Product updates - Information about the current product updates and releases.
• UserTesting blog - Keep up-to-date with UX industry news, tips, and articles.
• Webinars - Hear from top experts in the fields of conversion optimization, UX research, design, and more.

Planning a Test

What do you want your test to do? What questions can you ask to get the most accurate results?

• Creating research objectives - Figure out the goals for your test.
• Test planning worksheet - Download this step-by-step PDF to plan your test.
• Writing effective questions - Learn tips for composing questions in your test.
• Writing great tasks - Know when to use open-ended vs. specific tasks in your test.
• Research methodologies - These guidelines will help you understand which methodologies to use at each stage of your process. 

Tips

• Platform best practices - Get the most out of the UserTesting Platform.
• Use templates to test quickly and efficiently.
• Conduct a pilot test to one contributor and make any necessary changes before launching more sessions.

Recruiting Contributors

Who do you want to take your test? Are you planning on using your own contributors or the UserTesting Contributor Network? 

UserTesting Contributor Network

The UserTesting Contributor Network gives you access to a diverse and global on-demand group of test contributors. Our network comprises real people, carefully selected after a thorough application process, who are continually rated by our customers, assuring the highest quality results. 

• Learn more about the UserTesting Contributor Network.

• Use screener questions to access your target demographic.

Invite Network

Invite Network gives UserTesting customers the ability to create and launch a test with anyone, anytime, on demand. This feature is completely self-service, helping you tap into insights from employees, existing customers, industry experts, and people within unique demographics. 

• Learn more about Invite Network.
• Get your questions answered in the Invite Network FAQs.
• See what the experience is from the contributor's side.
• Do your contributors need help with the UserTesting Platform? Send them to our Contributor Support center.

Custom Network

Custom Network helps you capture feedback from your customers, partners, employees, and more, all through the UserTesting Platform. Invite anyone to join your network through a custom, co-branded experience—your test contributors are quickly onboarded, and ready to test in no time. UserTesting takes care of test distribution or scheduling Live Conversations, and handles notifications, incentive payments, and more. 

• Learn more about how to use Custom Network.
• Access steps to create your Custom Network.
• Get your questions answered in the Custom Network FAQs.
• Do your contributors need help with the UserTesting Platform? Send them to our Contributor Support center.
  

Launching a Test

• How to launch a desktop test - Short guide to creating and running a desktop test.
• How to launch a mobile website test - Short guide to creating and launching a mobile website test.
• How to launch an app test - Short guide to creating and launching an app test.
• How to launch a prototype test - Short guide to creating and launching a prototype test.

Analyzing Results

• Effectively Using Notes and Clips - Identify insights in a video and share them with others.
• Creating Highlight Reels - Curate a selection of video clips to show your team.
• Transcripts - Jump to key points in a video via the transcript.
• Metrics - Review metrics for quick insights into your tests.

Conducting Research throughout Your Development Lifecycle

How do you continue to make effective tests? How do you best maximize the effectiveness of your tests? 

• Keeping score: Why and how you should benchmark your UX
• Testing at every stage of development
• Choosing Templates for Your Design and Development Process

Support

Learn more about our world-class Support Team here or contact your Customer Success Manager. 

Ready to get started?

Take our Jumpstart Series courses. The Jumpstart Series consists of instructor-led and on-demand training courses and resources for individuals to get started using the UserTesting Platform. These courses will help you develop best practices for testing and build skills with confidence.

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