What Is Remote Moderated Usability Testing?

What is a remote moderated usability test?

A remote moderated usability test is when a moderator provides participants with activities to complete using a design or interface. The interaction between the moderator and participants is in real-time; they're in the same “virtual” space and connect using a remote conferencing tool such as Web conferencing, VoIP, phone, chat, or a combination of methods. UserTesting offers Live Conversation to conduct moderated testing.

The participant thinks out loud as they work on tasks. The moderator observes the participant and may ask questions for clarification or to gather more data.

Why are remote moderated usability tests helpful?

Remote moderated usability tests are great when you would like to:

  • Allow for unique, individualized follow-up questions in real time.
  • Ensure that participants don’t get stuck while doing something technically difficult, like dealing with a complex or low-fidelity prototype.
  • Ensure quiet participants are more vocal since the moderator can prompt them to share what they are thinking.
  • Observe body language and pick up on the subtleties of participant behavior and feedback.

When should a remote moderated usability test be conducted?

Remote moderated usability tests can be done at any time, but they are particularly valuable when conducted in the early design and prototype stage.


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