Professional Services


UserTesting’s Professional Services team consists of world-class user experience experts, project managers, and recruiters. Our team is here to help guide you through running your research projects or conduct the research on your behalf.


How can Professional Services assist your team

Here are a few ways our team can help your team:

  • Running a strategy workshop
  • Consulting with your team on planning research activities
  • Reviewing your test plans
  • Pre-recruiting participants from our panel or engaging third-party recruiters to find the participants you need
  • Creating test plans and launching tests
  • Creating test plans, launching tests, and conducting analysis
  • Running regularly-scheduled tests to benchmark your designs
  • Providing training for your team to expand their research capabilities

How can Professional Services assist your team

To get assistance from our Professional Services team, reach out to your Customer Success Manager (CSM) or submit a request via our project request form. 

Most customers pre-purchase Professional Services with their software subscription. But even if you haven’t pre-purchased support from our team, we can scope out the effort and provide you a proposal and the cost associated with it.  

When you pre-purchase support, we can ensure team members are available when you need them and get your project started more quickly.  Even if you are in the middle of your software contract, you can contact your Customer Success Manager to discuss purchasing Premier support from our Professional Services team.  

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