Professional Services

At a Glance

UserTesting's Professional Services team consists of world-class user experience experts, project managers, and recruiters. Our team is here to help guide you through your research projects or to conduct the research on your behalf.



How can Professional Services assist your team

Here are a few ways our team can help your team:

  • Running a strategy workshop
  • Consulting with your team on planning research activities
  • Reviewing your test plans
  • Pre-recruiting contributors from our network or engaging third-party recruiters to find the contributors you need
  • Creating test plans and launching tests
  • Creating test plans, launching tests, and conducting analysis
  • Running regularly-scheduled tests to benchmark your designs
  • Providing training for your team to expand their research capabilities

How can Professional Services assist your team

To get assistance from our Professional Services team, reach out to your Customer Success Manager (CSM) or submit a request via our project request form. 

Most customers pre-purchase Professional Services with their software subscription. But even if you haven’t pre-purchased support from our team, we can scope out the effort and provide you a proposal and the cost associated with it.  

When you pre-purchase support, we can ensure that team members are available when needed and get your project started more quickly. Even if you are in the middle of your software contract, you can contact your Customer Success Manager to discuss purchasing Premier support from our Professional Services team.  

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