Usage Reports

You may want to understand who, how and how often your team is using UserTesting. To ensure that you can get usage reporting as often and as quickly as you need, you can now pull Usage Reports directly from your UserTesting account.

How it works

From your account dropdown, select Settings.

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Then, navigate to Usage & History.

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You have the option of pulling the following information.

  • Tests ordered
  • Sessions ordered, in total or per team member, per month
  • Type of session created (device type as well as type of study e.g. My Recruit, Live Conversation)​
  • Amount of storage used for Video UploadVideoStorage.png


For additional reports, check the box alongside the report or reports you'd like to receive and then select
Export to CSV. You'll receive an email when the reports are ready for download.

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Note: If your subscription includes Live Conversation, in addition to the standard usage report, you'll also see how many Live Conversation hours you've used.

At the bottom, you'll also see the option to review your Order History.
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