Live Conversation just got even better! Now UserTesting customers have the ability to recruit their own customers, employees, and people with hard-to-find demographics for interviews.
Live Conversation empowers UserTesting customers to create and launch a live interview with extremely short scheduling time using our panel of over one million participants, or customers can recruit their own.
The feature is completely self-service, and interviews can be scheduled in as little as a day, enabling you to get the richness and flexibility of face-to-face conversation with the speed and convenience you expect from UserTesting.
Live Conversation is great for:
Interviewing customers: Reach a wider audience by recruiting your own customers, employees, and hard-to-find demographics.
Discovery interviews: Talk with customers to understand their behaviors, problems, and pain points, or to generate ideas.
Concept tests: Get feedback on ideas early in the development process: Concepts, sketches, etc.
Prototype tests: When prototypes are difficult to understand or participants need guidance, a live conversation is ideal. You can also probe for a deeper understandings of why participants make the decisions they are making.
A Live Conversation interview can be ordered right from your UserTesting dashboard. Once you specify your required demographics, you’ll be asked to provide times that you’ll be available. UserTesting handles the rest, from scheduling participants to reminding them of their appointment. Sessions can typically be scheduled in as little as one day, depending on the complexity of your test.
Live Conversation interviews are a two-way video conference: you and the participant can talk, see each other, and share screens. You can have the participant do anything they'd do in a videoconference, like answer questions, use a prototype or website, or react to content displayed on their computer. The conversation is recorded via Zoom conferencing, and the video is automatically sent to your UserTesting dashboard, where you can make and share clips just like any other user test.
Live Conversation Across Time Zones
Conduct Live Conversation sessions anytime 24/7 (including weekends). We have expanded the time zone picker to outside of the United States. You can now get insights outside of UserTesting U.S. support hours. This is especially helpful for those looking to connect with international users or if you’d like to speak to users after hours. Premier Support customers will receive 24/5 live chat support and regular support will be available for all other customers.
- Customer View:
- Participant View:
- Calendar view to show weekend & daily increased availability.
Same Day Interviews
You can now schedule and get insight from Live Conversation interviews as fast as with recorded studies with our panel. We have eliminated the 24 hour lead time required for Live Conversations resulting in the ability for you to talk to someone immediately. You can now schedule and get insight from Live Conversation interviews and get insights instantly.
You can now edit your availability after you've created a Live Conversation study. Delete times that have previously been marked as available or add more availability if sessions do not fill. We have also made improvements to let you know if there is no longer enough availability to fill your sessions by displaying this in your dashboard.
How it works
When you log in to your dashboard and being to set up a test, you’ll have the option to select a Schedule a Live Test to start a Live Conversation interview.
Note: Only designated moderators that have the ability to order a Live Conversation study will see this option. If you don't see this option and would like to schedule a Live Conversation study, please contact your team's moderator or your Customer Success Manager.
You’ll then have the option of choosing your participants from UserTesting’s diverse panel of over one million participants, or recruit your own group of participants, including customers, employees, and hard-to-find demographics.
Next, select your demographic requirements as you normally would, and you can add a screener if you wish. (Note that you can only choose “computer” as the device because Live Conversation isn’t currently available for mobile devices.)
Since you’ll be speaking directly with your test participants, there’s no need to define tasks or questions through your dashboard.
When you’re ready to schedule your test select Provide Availability.
Next you’ll be asked to provide your availability to conduct your Live Conversation interviews.
Note that providing more availability will make it easier to find participants for your study.
Finally, review the details you’ve provided and place your order.
When your interviews are scheduled, the date and time of the interviews will appear on your dashboard.
You’ll receive an email confirmation of your scheduled interviews as well as reminders leading up to your scheduled interviews.
On the day of the test, you’ll see a button on your dashboard to join your meeting up to 15 minutes before the scheduled time. When you hit the Join button, Zoom video conferencing will automatically be launched.
All sessions will be recorded and available on your dashboard to review, make annotations, and share.
Tell us what you think!
We’d love to get your feedback on Live Conversation. Tell us what you like and what we could do better, by e-mailing firstname.lastname@example.org.