Transcripts

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At a Glance

The Transcripts feature will transcribe the audio of completed tests automatically. When you have this feature, you can quickly scan, search, and locate key insights when viewing completed tests. Transcripts are available via the dropdown to the right of the viewing field. 

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Key features

With Transcripts, you can:

  • Jump to any point in a video by clicking in the transcript
  • Create a video clip by selecting the corresponding section of the transcript
  • Search for keywords and jump to the corresponding portion of the video
  • Easily copy direct quotes for reporting and presentations to stakeholders

Highlight text to create a clip instantly

If you notice some interesting feedback as you’re scanning through a transcript, you can quickly create a clip by just highlighting the text and selecting Make Clip.


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Jump to any point in the video

Transcripts enable you to search a user’s comments for keywords or phrases quickly and easily (just use command/control + F). You can then jump to any point in the video by clicking the dot on the side of the transcript.

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Who this is for

The Transcripts feature is a great time-saving tool for customers reviewing large batches of videos—or anyone who wants to quickly scan through videos for insights. As transcripts are generated via machine-driven speech recognition, they won’t be 100% accurate and should be utilized as a tool to help improve efficiency rather than a substitute for reviewing user videos altogether. 

Transcripts are also available for Live Conversations conducted in English, as well as any videos you upload.  

We’d love to get your feedback on Transcripts. Tell us what you like and what we could do better by contacting Support via this form.

Learn More

Need more information? Read these related articles.

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