With the audio of your completed tests automatically transcribed, you can quickly scan, search and locate key insights when viewing completed tests. Transcripts are available via the dropdown to the right of the viewing field. 


Key features

With Transcripts, you now can:

  • Jump to any point in a video by clicking in the transcript
  • Create a video clip by selecting the corresponding section of the transcript
  • Search for keywords and jump to the corresponding portion of the video
  • Easily copy direct quotes for reporting and presentations to stakeholders


Highlight text to create a clip instantly

If you notice some interesting feedback as you’re scanning through a transcript, you can quickly create a clip by just highlighting the text and selecting Make Clip.


Jump to any point in the video

Transcripts enable you to search a user’s comments for keywords or phrases quickly and easily (just use command/control + F). You can then jump to any point in the video by clicking the dot on the side of the transcript.


Who this is for

The Transcripts feature is a great time-saving tool for customers reviewing large batches of videos—or anyone who wants to quickly scan through videos for insights. As transcripts are generated via machine-driven speech recognition, they won’t be 100% accurate and should be utilized as a tool to help improve efficiency rather than a substitute for reviewing user videos altogether. Currently, transcripts are available to Premium subscription customers only. 

Transcripts are also available for Live Conversations conducted in English.  

We’d love to get your feedback on Transcripts. Tell us what you like and what we could do better by e-mailing

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