Transcripts

Transcripts are available on the following subscriptions:

Key features

With Transcripts, you can:

• Jump to any point in a video by clicking in the transcript
• Create a video clip by selecting the corresponding section of the transcript
• Search for keywords and jump to the corresponding portion of the video
• Easily copy direct quotes for reporting and presentations to stakeholders

Highlight text to create a clip instantly

If you notice some interesting feedback as you’re scanning through a transcript, you can quickly create a clip by just highlighting the text and selecting Make Clip.

You can then jump to any point in the video by hovering over the text and selecting the dot next to the transcript.

Jump to any point in the video

Transcripts enable you to search a user’s comments for keywords or phrases quickly and easily (just use command/control + F). You can then jump to any point in the video by clicking the dot on the side of the transcript.

Live Conversation Transcripts by speaker

Transcripts are now labeled by speaker, so you can see who said what (by name) to more quickly hone in on key moments. Transcripts are available to premium subscription customers across Insight Core, Marketing Insight, and Product Insight.

Access transcripts in other languages

At this time, you can access transcripts in German and French. You must set the language filter for your contributors to the appropriate language before launching a test in order to receive your transcripts in the desired language. For more information, see our article on experiencing the UserTesting Platform in other languages.

Whom this is for

The Transcripts feature is a great time-saving tool for customers reviewing large batches of videos—or anyone who wants to quickly scan through videos for insights. As transcripts are generated via machine-driven speech recognition, they won’t be 100% accurate and should be utilized as a tool to help improve efficiency rather than a substitute for reviewing user videos altogether. 

Transcripts are also available for Live Conversations conducted in English, German, and French, as well as any videos you upload.  Because Live Conversation uses Zoom, the transcript language will depend on the language settings the contributor has in Zoom.