What is a longer test?
On average, a standard test should take a user about 15 minutes to complete. Because our participants are everyday users, some may need more time to complete these same tasks.
The best way to determine the length of your test is to use the "preview tasks" feature. Put yourself in the participant's position while you read and try to complete the tasks and questions. This will help you get a rough time estimate.
We also suggest ordering a pilot test for one user in order to gauge the length of your study.
Ordering longer tests
With an annual subscription plan, you have the option to run 30-minute tests.
To request a longer test, we ask that you use the following steps. This will help notify participants, so they are prepared to spend more time on your test without rushing. It will also help notify the Customer Success Team, so they can provide bonus payments to your participant.
Step 1. Create a test as you normally would and include the following statement for users in the Other Requirement field:
"This is a longer study and may take up to 30 minutes to complete. If the customer is satisfied with your test, we will add a $10 bonus to your original payment, which you should receive 7 days after completing the test."
You'll see the other requirement text alongside the relevant participant group before you launch your study.
Step 2. Once you've reviewed the videos and are satisfied with the results, please email a list of the test session ID numbers to firstname.lastname@example.org. For example:
- Subject Line: Pay Bonus to Participants for Longer Tests
- Email Body:
Session #: 1388291A through F, 1388293A
The Support Team will provide bonuses to participants and make appropriate credit deductions from your account.
TIP: We recommend creating tests no longer than 30 minutes to prevent user fatigue and produce high-quality feedback. If you'd like to order even longer tests, please contact your Customer Success Team.