Ordering Tests Longer Than 15 Minutes

At a Glance

Unmoderated tests should take about 15 minutes to complete. Depending on your subscription plan, you can run 30-40 minute unmoderated tests by letting contributors know in the "Other Requirements" field and notifying the UserTesting Support team.


What is a longer test?

To avoid contributor fatigue, a standard unmoderated test should take a user about 15 minutes to complete. Because our contributors are everyday users, some may need more time to complete these same tasks.

The best way to determine the length of your test is to use the "preview tasks" feature. Put yourself in the contributor's position while you read and try to complete the tasks and questions. This will help you get a rough time estimate.

We also suggest ordering a pilot test for one user in order to gauge the length of your study.

Ordering longer tests

With an annual subscription plan, you have the option to run 30 to 40-minute tests.

To request a longer test, we ask that you use the following steps. This will help notify contributors, so they are prepared to spend more time on your test without rushing. It will also help notify the Support Team, so they can provide bonus payments to your contributors.

Step 1. Create a test as you normally would and include the following statement for users in the Other Requirements field:

"This is a longer study and may take up to 30 minutes to complete. If the customer is satisfied with your test, we will add a bonus to your original payment, which you should receive 7 days after completing the test." Note that you can edit the estimated time as needed.

You'll see the other requirement text alongside the relevant contributor group before you launch your study.


Step 2. Once you've reviewed the videos and are satisfied with the results, please email a list of the test session ID numbers via this form to Support. For example:

  • Subject Line: Pay Bonus to Contributors for Longer Tests
  • Email Body:
    Session #: 2388291A through F, 2388293A


TIP: We recommend never creating tests longer than 40 minutes to prevent user fatigue and produce high-quality feedback. If you'd like to order even longer tests, please contact your Customer Success Team to discuss moderated testing options.


Learn More

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