Ordering tests longer than 15 minutes

What is a longer test?

On average, a standard test should take a user about 15 minutes to complete. Because our participants are everyday users, some may need more time to complete these same tasks.

The best way to determine the length of your test is to use the "preview tasks" feature. Put yourself in the participant's position while you read and try to complete the tasks and questions. This will help you get a rough time estimate.

We also suggest ordering a pilot test for one user in order to gauge the length of your study.

Ordering longer tests

With an annual subscription plan, you have the option to run 30 to 40-minute tests.

To request a longer test, we ask that you use the following steps. This will help notify participants, so they are prepared to spend more time on your test without rushing. It will also help notify the Support Team, so they can provide bonus payments to your participants.

Step 1. Create a test as you normally would and include the following statement for users in the Other Requirement field:

"This is a longer study and may take 30 to 40 minutes to complete. If the customer is satisfied with your test, we will add a $10 bonus to your original payment, which you should receive 7 days after completing the test." Note that you can edit the estimated time as needed.

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You'll see the other requirement text alongside the relevant participant group before you launch your study. 

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Step 2. Once you've reviewed the videos and are satisfied with the results, please email a list of the test session ID numbers to support@usertesting.com. For example:

  • Subject Line: Pay Bonus to Participants for Longer Tests
  • Email Body:
    Session #: 2388291A through F, 2388293A

The Support Team will provide bonuses to participants and make appropriate  deductions from your account.

TIP: We recommend creating tests no longer than 40 minutes to prevent user fatigue and produce high-quality feedback. If you'd like to order even longer tests, please contact your Customer Success Team to discuss moderated testing options.

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