Test your apps on iOS and Android smartphones and tablets. Use the following instructions to launch a mobile app test with UserTesting.
Note: Only admin-level members can launch and order studies.
Step 1. Log in
Log into your UserTesting dashboard.
Step 2. Create a new study
Select the New dropdown from your dashboard, then select Test to create a brand new study.
Step 3. Select study type
Select Test an app.
Step 4: Provide the app URL or upload the app
For a published app select Link to app then provide the URL for the app.
If you need help finding the app URL, visit this article.
For an unpublished app, select Upload app then upload or drag and drop your IPA or APK file app as-is (no provisioning required) and we'll securely distribute it to your participants’ devices.
Note: You cannot launch both an iOS and Android App test within the same study. If you need to test the same app on an iOS and Android device just create a similar test and select a different platform.
Step 5. Choose your target audience
Choose your target audience by adjusting the demographic fields. You can indicate the number of participants you'd like to take the test.
You also have a choice of selecting the type of device.
Pro tip: Use the Other Requirements or Screeners field for device specifications i.e. iPhone 5s running iOS 7.0 or later
Read more about choosing a target audience.
Note: There are fewer demographic fields to adjust with mobile studies compared to a desktop study.
You can further customize your demographics with the help of screener questions. This is an optional feature you can choose to use if the demographic fields above do not cover your needed requirements. Read more about screeners here. Screeners are only available on certain subscription plans.
Step 6. Provide starting instructions and select tasks
You'll want to provide a scenario so participants know what mindset to have during the study.
Place the questions and tasks you'd like participants to complete during your test. You can also refer to our bank of popular tasks if you're unsure of what tasks and questions to use.
Step 8. Written questions
After participants finish recording their session, they'll see a pop-up questionnaire with one to four questions requiring a written response. You can use the pre-populated questions that are included in every test or write your own.
Step 9. Review and launch your study
Review your study details one last time before launching.