Tasks: An Overview


At a Glance

Tasks are steps that participants must take to complete a session. This article provides an overview of the different types of tasks you can use when building your test.



While completing these tasks, we ask participants to speak their thoughts aloud so we understand the thought process and reasoning behind their actions.

An example of a task is "Use Google to research Bluetooth headsets" or "After using this webpage, how do you feel about this company?"

Notes about tasks:

  • There is no limit to the number of tasks that can be in a study (however, studies should take 15 to 20 minutes to complete).
  • Tasks should not require a participant to provide any personally identifying information (PII).
  • Tasks appear on the top right corner of a participant’s screen in the form of a widget.
    • The task widget can be moved around so that it's not in the way.
  • Participants can select the Next button on the screen recorder to proceed to the next task.
    • When all tasks are completed, participants will see Done in place of the Next button.

Pro Tip: Get more accurate time on tasks by separating related questions from the tasks. Because they're recorded, you can skip directly to the answer in the video. You'll also be able to make great clips for your highlight reel.

Learn more about tasks in the sections below.

Camera Tasks Section

Use this when conducting light ethnography mobile tests. We’ll add a screener question and instructions to make it clear to participants that they will need to engage the rear-facing camera when completing the test, and we also make it easy for them to initiate engaging the camera with the push of a button.

Learn more: Creating Camera Tasks for Mobile Tests

Image and Asset Tasks

You can also show your test participants a specific URL or image during a test.

Tasks Types and Questions

The following are the different types of tasks available when creating a study.

Blank Task

An empty text box that allows you to fill in the task or question you'd like a participant to answer or an action you'd like them to complete.


Five Second Test

This function will show the URL listed in the Starting URL field to your participants for 5 seconds only. Afterward, we'll ask them three questions to recall their impressions and understanding of the page. The Five Second Test will always be the first task, and the three questions cannot be changed. Once the test participant has answered the three questions, they'll see the Starting URL again. For a walkthrough, see our Quick Tip course on how to use the Five Second Test.



Note: The five-second task is not available for My Recruit, mobile, or prototype testing.

Verbal Response

These questions prompt the participants to provide a spoken answer which correlates with where a participant is at in the study. Since they're recorded, you can skip directly to the answer in the video. They make great clips for your highlight reel!

To add a verbal response question to your study, select Verbal Response, then type in your question.


Multiple Choice

Participants will select one or more answers from a given list of possible responses. You need to set whether they must choose one answer, or may select more than one answer.


Rating Scale

Rating scale questions are a great way to quickly extract data during your test. Choose from a variety of rating scales, or create your own, and customize the endpoints.

For more information, visit Using Rating Scale Questions.

Written Response

Written Response questions are excellent for getting the test participants to use their own words when describing the experience. Participants will type their answers into the provided text box. Please note that this can be more cumbersome during mobile tests.


Learn moreWritten response questions 

Popular Tasks

If you can't think of a task, you can draw from our task bank of common and popular tasks. To choose from a list of our most popular tasks, select View Examples.


Next, filter by category to view the available tasks. Simply click on the task to add that task to your study.



Editing Tasks

You can edit the study details for sessions that have yet to be picked up by going to the session details on your dashboard and selecting Edit study details under the Options menu.


From the next screen, you’ll be able to edit:

  • Starting URL
  • Scenario
  • Tasks
  • Post-study questionnaire



The changes you make will affect all unfilled sessions within that study. Note that you’re not permitted to make changes to one individual session in a study with multiple sessions.

Note: You can also change the screener questions within a test after it is launched, but if you would like to change participant demographics, you’ll need to create a new study.


Learn More

Need more information? Read these related articles.

Want to learn more about this topic? Check out our University courses.

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