Tasks: An Overview

Tasks are steps that participants must take to complete a session.

While completing these tasks, we ask participants to speak their thoughts aloud so we understand the thought process and reasoning behind their actions.

An example of a task is "Use Google to research Bluetooth headsets" or "After using this webpage, how do you feel about this company?".

Notes about tasks:

  • There is no limit to the number of tasks that can be in a study (however, studies should take 15 to 20 minutes to complete)
  • Tasks should not require a participant to provide any personally identifying information (PII)
  • Tasks appear on the top right corner of a participant’s screen in the form of a widget
    • The task widget can be moved around so that it's not in the way
  • Participants can select the Next button on the screen recorder to proceed to the next task
    • When all tasks are completed, participants will see Done in place of the previous Next button

 

Pro Tip: Get more accurate time on task by separating related questions from the tasks. Because they're recorded, you can skip directly to the answer in the video. You'll also be able to make great clips for your highlight reel.

Learn more about tasks in the sections below.

Camera Tasks Section

Use this when conducting light ethnography mobile tests. We’ll add a screener question and instructions making it clear to participants that they will need to engage the rear-facing camera when completing the test, and we also make it easy for them to initiate engaging the camera with the push of a button.

Learn more: Creating Camera Tasks for Mobile Tests

 

Tasks Types and Questions

The following are the different types of tasks available when creating a study.

Blank Task

An empty text box that allows you to fill in the task or question you'd like a participant to answer or an action you'd like them to complete.

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Five-second test

This function will show your indicated URL to our participants for 5 seconds only. Afterwards, we'll ask them three questions to recall their impressions and understanding of the page. The five-second test will always be the first task. Once the test participant has answered the three questions, they'll see the indicated URL again.  

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Note: The five-second task is not available for mobile testing.

Verbal Response 

These questions prompt the participants to provide a spoken answer which correlates with where a participant is at in the study. Since they're recorded, you can skip directly to the answer in the video. They make great clips for your highlight reel!

To add a verbal response question to your study, select Verbal Response, then type in your question.

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Multiple Choice

Participants will select one or more answers from a given list of possible responses. You need to set whether they must choose one answer, or may select more than one answer.

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Rating Scale

Rating scale questions are a great way to quickly extract data during your test. Choose from a variety of rating scales, or create your own, and customize the endpoints.
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For more information, visit Using Rating Scale Questions.

Written Response

 Written Response questions are excellent for getting the test participants to use their own words when describing the experience. Participants will type their answer into the provided text box. Please note that this can be more cumbersome during mobile tests. 

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Learn more: Written response questions. 

Popular tasks

If you can't think of a task, you can draw from our task bank of common and popular tasks. To choose from a list of our most popular tasks, select View Examples.

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Next, filter by category to view the available tasks. Simply click on the task to add that task to your study.

 

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Image and Asset Tasks

You can also show your test participants images during a test. Learn more here.

Editing tasks

You can edit the study details for sessions that have yet to be picked up by going to the session details on your dashboard and selecting Edit study details.

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From the next screen, you’ll be able to edit:

  • Study title
  • Starting URL
  • Instructions
  • Notification email
  • Tasks
  • Post-study questionnaire

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The changes you make will affect all unfilled sessions within that study. Note that you’re not permitted to make changes to one individual session in a study with multiple sessions.

Note: If you would like to change your demographics, you’ll need to create a new study.

Related Resources:
How to Structure Your Tests (UserTesting University)
Managing Test Length (UserTesting University)

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