Live Conversation

Last Updated: Nov 21, 2017 12:41PM PST

Live Conversation gives UserTesting customers the ability to create and launch a live interview with extremely short scheduling time.  

The feature is completely self-service, and interviews can be scheduled in as little as a day, enabling you to get the richness and flexibility of face-to-face conversation with the speed and convenience you expect from UserTesting.

Key features

Live Conversation is great for:

Discovery interviews: Talk with customers to understand their behaviors, problems, and pain points, or to generate ideas.
Concept tests: Get feedback on ideas early in the development process: Concepts, sketches, etc.
Prototype tests: When prototypes are difficult to understand or participants need guidance, a live conversation is ideal. You can also probe for a deeper understandings of why participants make the decisions they are making.

A Live Conversation interview can be ordered right from your UserTesting dashboard. Once you specify your required demographics, you’ll be asked to provide times that you’ll be available. UserTesting handles the rest, from scheduling participants to reminding them of their appointment. Sessions can typically be scheduled in as little as one day, depending on the complexity of your test.

Live Conversation interviews are a two-way video conference: you and the participant can talk, see each other, and share screens. You can have the participant do anything they'd do in a videoconference, like answer questions, use a prototype or website, or react to content displayed on their computer. The conversation is recorded via Zoom conferencing, and the video is automatically sent to your UserTesting dashboard, where you can make and share clips just like any other user test.

How it works

When you log in to your dashboard and being to set up a test, you’ll have the option to select a Schedule a Live Test to start a Live Conversation interview.
Note: Only designated moderators that have the ability to order a Live Conversation study will see this option. If you don't see this option and would like to schedule a Live Conversation study, please contact your team's moderator or your Customer Success Manager.

Next, select your demographic requirements as you normally would, and you can add a screener if you wish. (Note that you can only choose “computer” as the device because Live Conversation isn’t currently available for mobile devices.)

Since you’ll be speaking directly with your test participants, there’s no need to define tasks or questions through your dashboard.  

When you’re ready to schedule your test select Provide Availability.


Next you’ll be asked to provide your availability to conduct your Live Conversation interviews. You can’t schedule interviews for the next day because there’s a one-business-day lead time for scheduling.  

Note that providing more availability will make it easier to find participants for your study.

Finally, review the details you’ve provided and place your order.

When your interviews are scheduled, the date and time of the interviews will appear on your dashboard.

You’ll receive an email confirmation of your scheduled interviews as well as reminders leading up to your scheduled interviews.  

On the day of the test, you’ll see a button on your dashboard to join your meeting up to 15 minutes before the scheduled time. When you hit the Join button, Zoom video conferencing will automatically be launched.

All sessions will be recorded and available on your dashboard to review, make annotations, and share.  

Tell us what you think!

We’d love to get your feedback on Live Conversation. Tell us what you like and what we could do better, by e-mailing
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